We accept secure online payments through Paypal. You can still pay through Paypal using your credit card, even if you don't have a Paypal account.
PLEASE NOTE THAT WE CURRENTLY ONLY DELIVER ITEMS WITHIN THE UNITED KINGDOM.
Each item has a different postage charge depending on its size and weight. If you order more than one item, only the postage charge for the largest / heaviest item is applied - the other item(s) will not have a postage charge.
We aim to dispatch your order within 7 days of receipt of payment. Every purchase is sent via Royal Mail First Class Recorded Delivery which will require a signature. Someone must be available to sign for the goods during normal working hours and this person should be known to you. We will not be responsible where the person signing for the goods is not yourself or someone you have nominated to receive the goods on your behalf. We will also not be responsible if incorrect address details were supplied when your order was placed. Any damage must be notified to us by email within 48 hours - all original packaging must be kept for inspection. We use Royal Mail First Class Recorded Delivery for all of our items as we want goods to reach our customers as safely as possible. If you would like to avoid postage costs, we recommend visiting us in-store where all of our products are available at the same price as online.
If you would like an exchange or refund, goods must be returned and received by us within 14 days. We ask that you first contact us by email to inform us you wish to make a return, we will then give you a returns code. Goods must be unused, undamaged and still in their original packaging. We will not cover the cost of returning the goods to us. We strongly recommend obtaining proof of postage and returning the goods by registered / insured post. All returned items should be securely packaged for transit. We will not be responsible for any returned items which go missing or become damaged whilst they are in transit. Refunds will be made once the item has been received and checked by us. As our animal cushions are handmade to order, we regret that we are unable to offer a refund or exchange on these if you simply change your mind. This does not affect your statutory rights.
If you wish to cancel an order before it has been dispatched please email us as quickly as possible and we will cancel the order for you. If the goods have already been dispatched they can still be returned under the terms of our returns policy.
We aim to ensure that all stock levels listed online are accurate. In the unlikely event that you order an item online which we do not have in stock to dispatch, we will refund you as soon as possible and contact you to let you know when the item will be back in stock. As each of our animal cushions are handmade to order, there may be a slightly longer waiting time for these if a very large amount of orders come in at once or if certain fabrics become temporarily unavailable. We will endeavour to inform you of any delays as soon as possible and offer you the option of a full refund. If an item you would like to order is showing as out of stock on our website we may still have it available, as we keep a certain amount of each product aside to sell in our high street shop. Please contact us to check availability.
The measurements online are approximate and there may be small variations between the measurement listed and the measurement of the item you receive. Please note that as each of our animal cushions is unique and cut freehand, they will vary slightly in colour and shape from the image shown online. As they are handmade from vintage fabrics there may occasionally be slight imperfections in the material used, this is the nature of the cushion.
If you have any queries please contact us:
Souvenir Gallery, 249 Archway Road, Highgate, London N6 5BS, United Kingdom
Telephone: 020 8245 8597 (Wednesday to Saturday 11am - 6pm)